Effective Date:
Last updated: OCT 10, 2025
Welcome to Mypack (mypack.lk). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.
If you disagree with any part of this policy, please do not use our website.
1. Information We Collect
We may collect personal and non-personal information from you in several ways, including through our website, by email, or over the phone.
Personal Information
Name
Email address
Phone number
Billing and shipping address
Technical Information
IP address
Browser type
Device information
Pages visited and time spent on the site
Cookies and Tracking Data
We use cookies and similar technologies to improve your browsing experience and analyze site performance. You can disable cookies through your browser settings, but some features may not work properly.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders
To send order confirmations, invoices, and shipping updates
To communicate with you regarding inquiries or support requests
To improve our website and customer experience
To comply with legal and tax requirements
To prevent fraud and ensure transaction security
We only use your information as permitted by applicable law.
3. Sharing of Information
We do not sell or rent your personal information.
We may share data with:
Payment processors and financial institutions to complete transactions
Shipping and courier services to deliver your orders
IT and marketing service providers who help us operate the website
Regulatory authorities or law enforcement when required by law
All third-party partners are required to handle your data securely and only for authorized purposes.
4. Security of Your Information
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.
However, please note that no online platform can be 100% secure. You are responsible for safeguarding your account credentials and contacting us immediately if you suspect any unauthorized use.
5. Data Retention
We retain your personal information only as long as necessary to:
Fulfill your order and provide customer support
Comply with legal and accounting obligations
Resolve disputes and enforce our agreements
Once no longer needed, your information will be deleted or anonymized securely.
6. Your Rights
You have the right to:
Access and review the personal data we hold about you
Request correction or deletion of inaccurate or unnecessary data
Withdraw consent for marketing communications
Request details about how your information is processed
To exercise these rights, please contact us using the details below.
7. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe we have done so, please contact us and we will delete the information.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Effective Date.” Continued use of our website after such changes means you accept the updated terms.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Mypack
Address: 231/2 Borella Road, Pannipitiya, Colombo 10230, Sri Lanka
Email: sales@mypack.lk
Phone: +94 76 886 7777
Website: https://mypack.l