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Last updated: March 5, 2024

Thank you for shopping at MyPack.lk. We strive to provide high-quality packaging solutions, but if you are not completely satisfied with your purchase, you may return it for a refund or exchange under the conditions outlined below.


Returns

  • All returns must be requested within seven (7) days of the purchase date.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Custom-printed or personalized packaging items cannot be returned unless they are defective or damaged upon receipt.
  • Sale items are final sale and cannot be returned.

Return Process

To return an item, please follow these steps:

  1. Contact our customer support at +94 76 886 7777 or sales@mypack.lk to request a return authorization.
  2. Securely pack the item in its original packaging.
  3. Ship your return to the following address:MyPack.lk
    231/2 Borella Road, Pannipitiya, Colombo 10230
    Sri Lanka
  • Return shipping costs will be covered by the customer unless the item is defective, damaged, or incorrect.
  • MyPack.lk is not responsible for lost or damaged returns during transit.

Refunds

  • Once we receive and inspect the returned item, we will process your refund within seven (7) business days.
  • Refunds will be issued to the original payment method.
  • It may take 1-2 billing cycles for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges

  • If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order.
  • We will arrange a replacement or issue a refund as applicable.
  • Exchanges are subject to item availability.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-printed or personalized packaging
  • Items not in their original condition
  • Sale or clearance items

Questions?

If you have any questions about our Return and Refund Policy, please contact us:

Website: https://mypack.lk
Mypack © 2023

Phone: +94 76 886 7777

Email: sales@mypack.lk

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