Last updated: March 5, 2024
Thank you for shopping at MyPack.lk. We strive to provide high-quality packaging solutions, but if you are not completely satisfied with your purchase, you may return it for a refund or exchange under the conditions outlined below.
Returns
- All returns must be requested within seven (7) days of the purchase date.
- Items must be unused, in their original packaging, and in resalable condition.
- Custom-printed or personalized packaging items cannot be returned unless they are defective or damaged upon receipt.
- Sale items are final sale and cannot be returned.
Return Process
To return an item, please follow these steps:
- Contact our customer support at +94 76 886 7777 or sales@mypack.lk to request a return authorization.
- Securely pack the item in its original packaging.
- Ship your return to the following address:MyPack.lk
231/2 Borella Road, Pannipitiya, Colombo 10230
Sri Lanka
- Return shipping costs will be covered by the customer unless the item is defective, damaged, or incorrect.
- MyPack.lk is not responsible for lost or damaged returns during transit.
Refunds
- Once we receive and inspect the returned item, we will process your refund within seven (7) business days.
- Refunds will be issued to the original payment method.
- It may take 1-2 billing cycles for the refund to appear on your statement, depending on your bank or payment provider.
Exchanges
- If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order.
- We will arrange a replacement or issue a refund as applicable.
- Exchanges are subject to item availability.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-printed or personalized packaging
- Items not in their original condition
- Sale or clearance items
Questions?
If you have any questions about our Return and Refund Policy, please contact us:
Website: https://mypack.lk
Mypack © 2023
Phone: +94 76 886 7777
Email: sales@mypack.lk